Info about rlxback
FAQ
Why is you website only in English when your company is Swedish?
-We decided to try it this way for a while, but you can email us in Swedish and if you call us we speak Swedish.
Is the rlxback product design only made by rlxback?
-Yes! the beach chair rlxback is made by an independent Swedish female innovator from Malmo, who has then brought it to the market by herself, (rlxback is also a Patented and Design protected product). Please read more in Our story.
Is rlxback the lightest beach chair on the market?
-Yes only 1kg, with the 2 positions and that rlxback doesn’t collapse when you leave it, we can definitely say that rlxback is the lightest beach chair on the market.
Does the beach chair rlxback give me a good back support?
-Yes! In position 1 make sure you sit as close to the backrest middle base part as possible, and then just relaxback.
Is it easy to change positions on a rlxback?
-It’s made to be easy! sitting down, use both hands, and with a small grip around the pipes you easily change the position, just make sure that the pipes are securely in the receiving openings. After a few times you do it without even looking. Check out the “How to” film further down on this page.
Is the rlxback bag also a pillow?
-Yes, rlxback has a minimalistic design, so the bag is also a neck/back support and has 2 pockets for your phone, keys etc.
How to use
Good to know
The fabric is of 600D Polyester and dries quickly.
The bottom of the sitting part has a reflective silver insulation protection, perfect if you are sitting on a colder or wet ground.
If your rlxback is damp or wet when you put the rlxback in the bag, please unpack and assemble your rlxback to dry at the earliest opportunity. Or the risk of damp/mold damages on the fabric may occur.
rlxback doesn’t collapse when you are leaving your rlxback like some similar products do.
The back of the rlxback is a perfect place for storing your cool drink or your bag.
Put a beach towel on your rlxback and you will be very comfortable.
rlxback is very light weighted, so if it’s a little bit windy and you leave your rlxback for a moment, put something on that weighs down your rlxback, a bag or something else.
The more you use the rlxback the better it gets, rlxback loves warm weather and has been through a lot of endurance testing’s, so we hope you will like it too.
Orders & Shipping
Which payment methods do you accept?
-We accept the following forms of payment for online purchases:
Visa, Mastercard, PayPal, Swish
How much will it cost to ship my order?
-The shipping is free for all customers within Sweden. For all other countries 10 Euros per rlxback will be added at check out.
What shipping method is used?
-We use DHL for most deliveries. Delivery time within Sweden is usually between 2-5 working days. For other countries within EU it is usually 7 working days, depending on location.
Can I order to someone else’s address?
-Yes absolutely, just add the name, the delivery address and mobile number of the person who is picking it up, and make sure that this person has an ID card.
I am unable to place an order. What can I do?
-Please try the following if you are unable to place an order:
- Try the payment process again to see if it goes through.
- Place an order using a computer instead of a smart phone/tablet.
- Try Google Chrome as our website tends to work best with this internet browser.
- If your payment is still not successful, please contact us at info@rlxback.com and provide us with a screen shot.
Do I have the right to exchange my item?
-You have 14 days to exchange your item from the day it was delivered to your nearest postal pick-up point. But please always contact us beforehand at info@rlxback.com, if you are not happy with your product. However, we do not accept exchanges for products that has been visibly used and damaged.
How do I get in touch with you?
-We would love to hear from you! If you have any questions or comments that you’d like to share with us, please contact us at info@rlxback.com.
We always answer within 24 hours.